FAQs
We have been in the business for more than 10 years, and Nova Diamonds is our retail online store.
We are open from 10:00 to 18:00 Monday to Saturday.
We are fully online business. However, any enquiry, or order status will be highly prioritised and we aim to reply you back within 24 hours. You can also track your order on our website using your login details., please contact us on +44 744 731 3233 or send an email to info@novadiamonds.co.uk
We try to be as flexible as possible with out clients and will always seek to tailor our services to your needs. If you would like a video call or require sample service please contact us, so we can see how we can fit it into our schedule.
GIA stands for the Gemological Institute of America, which has been the most important diamond grading lab in the industry. It certifies diamonds based on the International Diamond Grading System, which measures the ‘4 Cs’ – Cut, Clarity, Colour and Carat weight, allowing them to evaluate the quality of over all diamond. Every single one of our diamonds is certified by the GIA (above 0.30carats).
The date on your GIA certificate, confirms the date that the diamond was graded by GIA.
No, we don’t sell any second-hand diamonds, allowing us to guarantee the quality of our diamonds and ensure that they’re ethically sourced.
Some stones that are not suitable for engagement rings may be suitable for other uses – such as being set in jewellery where the inclusions aren’t as visible – such as earrings or setting in yellow gold where the colour isn’t as noticeable.
Surface graining is something that is only visible under microscopic magnification and all diamonds have some form of surface graining.
This means that within the diamond there is a minute pinpoint within the stone that is too difficult to mark on the reference diagram because of its small size.
Because we source from such a high percentage of the global diamond market, some diamond manufacturers price there diamonds differently to others – essentially the items are identical, however, they are just priced differently.
No, all the prices listed on our website, include VAT and we do not charge for postage of packaging. However, you may be subject to local duties or additional taxes if you are ordering from outside of the United Kingdom.
Yes, you can add an engraving to your piece of jewellery in most cases, speak with a member of our friendly team for more details and additional charges for the same.
Diamond prices are listed in accordance to the US Dollar so it can fluctuate on a daily basis as the Dollar rate shifts – but by a marginal amount. Our prices are constantly checked to ensure they are harmonised with the current diamond market.
Nova Diamonds offers ethically sourced, bespoke jewellery that is made in the United Kingdom. This alongside our exceptional customer service and after sale services, and more than a decade of industry experience.
We provide simply stunning designs with exquisite quality.
Social Responsiblity
We believe in accountability
We provide aftersale service
Yes, all of our jewellery is hallmarked by the Assay Office, where the metal is analysed to determine its metal purity.
Yes, our diamonds are GIA Certified (single diamond above 0.30carats)
Yes, we offer a lifetime manufacture warranty with all of our products. This lifetime guarantee excludes accidental damage or loss. We offer a free cleaning and checking service, if you bring your piece of jewellery to us each year.
