Refund & Returns

We ensure all our products are up to the customers expectations, however in the rare event if you are not happy with our products, we offer 14 days fully refund policy.

Bespoke or customised jewellery items are not fully refundable, the refund amount would depend on your order.

In order to return your items you must notify us by email at

info@novadiamonds.co.uk or call us on +44 7447 313233

Refunds will be made in the same form as the payment.

Check our full terms and conditions

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